Refund Policy


1. We do not offer refunds on any purchased products unless the products received are damaged, provided such return is made within 7 days (Seven Days) of shipment received by the customer and provided such products are returned in their original condition, with original packaging. Customer should pay for the shipping costs associated with the return of products.

2. We reserve the right to cancel any order without providing any reason. This will be regardless of whether the payment has been confirmed / received. Payment for the cancelled orders will be refunded and the Customer will be informed. No compensation shall be done for the cancelled order.

3. Refund for Cancellation of Order either by the Customer or by Sinostar Mall will be settled at the earliest as soon as the formal procedure is completed. In some cases the delay may happen due to Payment gateway / Bank formalities. In such cases Customer can send an email about non-credit of payment and Sinostar Mall will do all the coordination to get back the amount. No compensation shall be done for such delay.

4. For orders in which problem arises owing to the mistake of the Customer e.g. wrong address or incomplete information or recipient not reachable, no refund will be given. Re delivery charges, if any, will be borne by the Customer.

5. It is the sole responsibility of the Customer to check the order detail including product, address, date, time in the order confirmation received through email.

6. In case of any complaint against the quality or different in product. In such cases, the Customer raises the complaint through email within 24 hours on receiving the product. Sinostar Mall have full authority to accept or reject the complaint. Refund can also be made depending on nature of complaint and any decision to refund is sole prerogative of Sinostar Mall.

7. As per the bank policy the refund has to be done via same mode of transaction. If the payment has been done via credit card, debit card or net banking the refund would also on same mode and vouchers or coupons cannot be issued here for refund.